Refund and Cancellation Terms

This English text is provided for convenience only. In case of any discrepancy, the Russian version prevails.

1. General provisions

These Refund and Payment Cancellation Terms (hereinafter the “Terms”) apply to all payment transactions made through the IAP Service (Instagram* Automation Platform) at the address iapauto.pro.

The Terms are an integral part of the Public Offer.

2. Refund conditions

A refund of paid funds is possible only where a justified reason exists and all of the following conditions are met:

• No more than 7 (seven) calendar days have passed since the moment of payment.
• A request stating the reason and the transaction number has been sent to the email support@iapauto.pro.
• The reason for the refund has been recognised as justified following the review of the request.

A refund without a statement of reasons (“changed my mind”, “not needed”) is not made. The refund is made to the payment details used for the payment within 5–10 business days from the moment the request is approved.

3. Refund of funds

After activation, a refund is generally not made, except in cases where the service is unavailable through the fault of the Provider for more than 24 consecutive hours — in such a case a proportionate extension of the validity period is provided, and where it is impossible to restore the operability of the service — a refund for the period not rendered.

4. Cases in which a refund is not made

A refund of funds is not made in the following cases:

• More than 7 (seven) calendar days have passed since the moment of payment — regardless of the reason.
• The refund request has been submitted without stating a justified reason.
• The service was actively used after payment.
• The User’s account has been blocked for violation of the Service’s terms of use.
• Blocking of the User’s Instagram* accounts by the Instagram*/Meta platform — this circumstance is beyond the Provider’s control.
• The User provided false data during registration or payment.
• The subscription term has expired.

5. Procedure for arranging a refund

To arrange a refund it is necessary to:

• Send a letter to support@iapauto.pro marked “Refund of funds”.
• State: the email address of the account, the transaction number or the date of payment, the reason for the refund.

The term for reviewing the request is no more than 3 business days. After approval, the funds will arrive in the account within 5–10 business days depending on the payment system.

6. Subscription cancellation

The subscription is not renewed automatically. The User pays for each period manually. No separate action for “cancellation” is required — it is sufficient not to make a repeat payment upon expiry of the current period.

7. Disputed situations

In the event of a dispute regarding a payment, we recommend first contacting the email support@iapauto.pro. Most issues are resolved within 1–2 business days without the need to contact the payment operator.

For all questions: support@iapauto.pro · Reply within 24 hours on business days.

* The activity of Meta (the social networks Facebook and Instagram) is prohibited in Russia as extremist.